RETURNS
We guarantee all of our products to be free of
defects for 30 days. If you receive a faulty product from us, send us email at sales@tenseconds.com.au
to arrange an exchange or refund. All faulty products will be replaced with the same title. If we are out of stock, you may choose to receive credit or a refund. SHIPPINGWe offer 2 shipping options. As well as in-store pick up for local customers
With jewel cases or without jewel cases.
If you choose the "No Jewel Case" option. You will receive the cd with front booklet and tray card only. This is a much cheaper alternative if you can source cheap jewel cases locally.
All prices quoted on this page are in Australian Dollars.
These prices are for CDs, DVDs, Console Games and most PC Games. CD box sets and larger PC Games may be higher. You will be contacted with a new shipping price for these items.
EXPECTED DELIVERY TIMES :
We ship twice a week [usually Tuesdays and Fridays]
Domestic orders typically arrive with 3-7 days
International orders typically arrive within 7-14 days
To check on an order ,log-in to your account for order staus.
If you are concerned about a missing order contact us with your order number.Please do not contact us until at least the above timeframes have elapsed.
SHIPPING WITHOUT JEWEL CASES [to all areas]:
$2.95 for the first item, then $1.15 for each additional item
SHIPPING WITH JEWEL CASES:
AUSTRALIA
$3.95 for the first item, then $1.45 for each additional item
Orders within Australia over $100.00 AUD will be posted free of charge.
Local customers may also pick up from the store. Orders that select "in-store pick up" must do so within 7 days of order being placed.
ASIA/PACIFIC
$4.95 for the first item, then $2.50 for each additional item
USA/CANADA/MIDDLE EAST
$6.95 for the first item, then $2.95 for each additional item
REST OF THE WORLD
$7.95 for the first item, then $3.45 for each additional item
